Terms Of Service
to know before commissioning
I can’t accept your commission request unless the following rules are accepted
SAIKAfurlab, owned by Alessia Caiazzo (referred to as “Saika” or “the maker”), offers the design and sale of costumes (referred to as “the fursuit(s)” or “the suit(s)”), handcrafted and customized following original character designs (referred to as “fursona” or “sona”), on a commission basis. The following Terms of Service establish and standardize the way the service is provided for all customers (also referred to as “the clients”), defining the time frames in which commission requests can be made (referred to as “commission opening(s),” “reopening(s)”). By deciding to proceed with the order and purchase of a costume or individual parts thereof, the following Terms and Conditions shall be deemed to be accepted in their entirety.
1.1 If you’re allergic to dogs and cats, it’s best for your health not to commission me! If you’re allergic to chalk and similar substances do the same!
1.2 I can’t accept commission request from minors of 18 years old.
2.1 The commission process start by applying to the google form ”QUOTE REQUEST” provided at the time of commission opening. By applying to it you’re automatically agreeing to my Terms Of Service.
2.2 Once the quote request is sent and you’re the lucky one receiving the completed quote, a confirmation e-mail is needed within 24h stating if you want to deny or continue with the next step.
2.3 Last step consist in securing the slot by sending the 40% of the total quote upfront. Once the first payment is received consider your commission accepted! Last thing to do is start working on it.
2.4 I consider some details parts of my design and because of that cannot be removed/changes, they are: the lips on the corner of the mouth, pickable nose and the triangles lighting points in the eye.
2.5 I only work with toony style, any requests for other style will be ignored.
2.6 I don’t use airbrush, so I can’t do soft markings and shades of colors, but I can try by doing some hard gradient with solid color furs.
2.7 I will not accept request if the design is clearly been stole. I am not responsible if I don’t recognize a stolen design, especially if I have no way of knowing about it.
2.8 I’m not willing to make fursuits of characters that aren’t owned by the client.
2.9 I don’t make fursuit for sexual purposes (murrsuit), since I don’t assure no allergic reaction for intimate parts that comes in contact with the fur.
3.1 Warranty lasts one year after successful delivery. If the client or anyone else alters the product in any way, warranty is voided. The warranty will be canceled if the commission is used for sexual acts
3.2 If the finished product is defective or it has been damaged during shipping, I am available to fix it free of charge during the warranty period.
3.3 In case the damage happens when the warranty is expired, I can fix the damaged part for a cost that depends on the type of damage.
3.4 I can’t be held responsible of wrong measures given by the client, please make sure they’re correct.
3.5 I can’t be held responsible of damages caused by the shipping company. I am not in control of eventual custom fees either.
3.6 The warranty DOES NOT cover wrong measures communicated by the client, in order to fix it an extra charge is required
3.7 The warranty will be voided in the following cases:
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- The guarantee is voided when the customer breaks or modifies the commission on purpose, or get someone else to modify or break it on purpose.
- The product has been ruined on purpose by the customer and/or other people, vandalism is not covered by the warranty.
- It is likewise voided when the fursuit is in an unhygienic state (there has been contact with intimate parts, it is not washed enough, it is stored poorly and such). It is a good idea to consult the instructions on washing fursuits at: https://www.saikafurlab.com/fursuit-care/ );
- One year is passed since you received the commission.
4.1 I work and will communicate only in day time (Italy times UTC+1)
4.2 All communications regarding the project will have to be made via written messages, so if you ask for something by voice message it will be ignored as long as it is not requested in a written message.
4.3 The following confirmations must to be communicated via e-mail: payment confirmation, confirmations regarding materials and confirmations regarding any changes to be made to the original project. It will be possible to agree on other message systems (Telegram, Messenger, etc), but the final confirmation will have to be presented via private e-mail.
4.4 During the commission process you will be updated with photos and concept drawings, so that you can provide feedback and ask for changes.
4.5 If a detail or shape does not convince you and you want to change it please point it out at the time of the projection. Regarding the base of the head you will receive a sketch before its creation, same for the position of the pattern design. In case you want to change the latter it is better to point it out at the time of pattern creation and not when all the fur pieces have already been cut. In case the change is requested after the work is finished or when that part has been installed, a charge will be made based on the amount of work done on the piece to be changed
4.6 It may happen that by requesting a change it is necessary to purchase new materials, so the price may vary from what was originally established. This may also happen if there was an error on my part in calculating the quantity of materials, in which case the expense of the missing materials will always be settled by the customer.
4.7 In case the work slows down exponentially due to too many change requests, a new rate will be added.
4.8 Any changes suggested by me or the customer once tested must be clearly approved before final installation. In case the test of the change or test of a certain detail was originally approved but at a later time there is a change request on that installed piece, there will be a price increase
4.9 I assure you that I will show enough pictures let you see the progress during the work, so that in case you’re concern about some details we can discuss it live.
5.1 Any price quote you receive on a project is valid up until the next commission opening. If the related project isn’t commissioned during that opening and you’re still interested in commissioning it in the future, an updated quote is needed.
5.2 You can submit any quote request as you want, as long as the design of the character changes. You can only do this when opening commissions, this means that by requesting a quote you are also willing on commissioning me.
5.3 In case you receive the complete quote it means that you was choose for that commission row and if you’re willing on proceeding with commissioning and securing the slot all you need to do is reply to the quote with a confirmation,
5.4 In case there is no confirmation within 24h you will be discarded and a new quote will be sent to a new submitter.
5.5 Requests for quotes can only be sent when commissions are reopened. By requesting a quote, the customer then attests to the possibility of being able to finalize the payment in a short period, in accordance with 6.1 and 6.2.
6.1 It is possible to request installment payments of up to 3. The first installment (40% non-refundable retainer fee) will be required as a down payment, since it is needed to confirm the commission and secure in the slot along purchasing all the materials. The rest of the installments will have to be paid at the start of work. The commission will be sent only after the payment is completed.
6.2 Anything regarding the payment method will be agreed upon in private.
6.3 The commission will be considered fully accepted only after the first payment has been completed and a slot in the queue will be assured.
6.4 The finished product will be shipped to the owner only after the full payment has been completed.
6.5 The customer must give information regarding the provider of the payment in the commission form. It is necessary to specify whether the person making the payment and the client are two distinct people or the same person.
7.1 If you changed your mind and want to cancel the commission, I won’t be able to refund you fully in order to cover the time already spent on the project and the materials that have already been purchased. Purchased furs will not be sent to the customer unless explicitly requested. As for bases already started, even if requestes it won’t be sent to the client.
7.2 The percentage of refund (not counting the first non-refundable installment) will be decided according to the work done up to the time of the refund request.
7.3 I do not accept returns, once the commission is completed all the process is considered done. There will be no refund unless I feel
Customer that request refunds will be denylisted.
8.1 The Estimated Time of Arrival (ETA) not counting the shipping time, can vary depending on the request, for a simple pair of handpaws it could take a week while for a fullsuit three months, in case of complications the waiting time could increase. Usually for an head with No extras and simple design it will take 2-3 weeks.
8.2 I don’t accept deadlines, unless the commission is accepted at least 6 months before the due date so that any delay given by shipping of the materials will not be a problem
9.1 The commission will be shipped only after the price is fully payed along the shipping costs.
9.2 Method and timing of shipping will be discussed in private.
9.3 I can’t be held responsible of damages caused by the shipping company. I am not in control of eventual custom fees either.
9.4 Any unforseen extra shipping costs will be paid by the customer.
10.1 If the client wants to resell the fursuit, It cannot charge a higher amounth of what they originally paied. This doesn’t count if there’s all the character right and multiple drawings sold along the fursuit.
10.2 The fursuit must contain all of the original documents when reselled. Both physical and digital documents.
10.3 For photos that include my works, tag my Facebook page “Saika’s Stuff” (facebook.com/saikozza) or my Instagram “SAIKAfurlab” (instagram.com/saikozza). In this way you’ll support my future works!
11.1 Refunds will be issued if I cancel an order for any reason. Customers will not necessarily be informed of rejection reasons. Potential reasons for rejection include, but are not limited to:
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- Endorsement of pedophilia or zoophilia.
- Making unreasonable threats or engaging in harassment.
- Possessing offensive character traits, promoting hate symbols, exhibiting bigotry, transphobia, or racist attitudes.
- Incorporating culturally appropriative themes or sensitive expressions.
- Having a history of illegal activities or interests.
- Displaying rudeness towards other fursuit makers or experiencing previous denials by makers for any listed reason.
11.2 Modifications to the Terms of Service may occur at any time.
11.3 The utilization of commissioned work’s photography or videos for posting on social accounts and the website is reserved, with attribution provided when feasible.
11.4 I reserve the right to keep the base of the head in case of refund, even if requested.
11.5 I reserve the right to sell your suit if you decide to cancel your commission once it’s completed.
Customers who cancel their orders will be placed on a denylist.
12.1 Buyer must provide accurate Ref Sheet (with clear front and back view + close up of small/important details if present), shoe size (specifying the type of measurement), any measurement needed and Duct Tape Dummy (if applicable). I rely on these to make your commission of the right size. If any measurement communicated is wrong and the parts does not fit, I can modify the suit for an extra charge, but I can’t assure it in case the size difference is too big! The DTD will be at your expenses and must be sent in within 3 weeks from the confirmation, with a proof of it being sent in case it will arrive later that 3 weeks.
12.2 If you order a fullbody I’ll work referring to your Dutch Tape Dummy (DTD). If the DTD sent is defective, I am not responsible for doing a bad job. You can follow many tutorial on how to make one correctly on youtube ✦ VIDEO ✦ DOCUMENT ✦
12.3 Buyer is responsible for proper care of their fursuit:
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- Do not intentionally break any part of the fursuit.
- Brush the suit before and after usage.
- Wear the proper untherarmor set to prevent sweat buildup inside the suit.
- Wash the part used before and after usaing it.
- Avoid mud, wine, coffee or anything else known to stain.
- Store the product so as to avoid dust accumulation, avoid humid places, avoid places with heat sources and places exposed to direct sunlight.
- Do not store the fursuit unwashed after using it.
- Do not expose to heat (like leaving in the sunlight, or near hot sources).
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FURLAB
✦since 2016✦